Good customer experience doesn't end once the sale is completed – FRAMECAD provides the tools that support your business to ensure your success whilst using, our range of world-leading software & manufacturing equipment.
FRAMECAD has been breaking grounds in providing the widest range of online support and training programs which are all available on the exclusive MyFRAMECAD cloud-based customer portal.
An all in one customer portal helps you find what you need when you want it
Providing the only complete end-to-end system for cold formed steel (CFS) FRAMECAD excel in providing information related to your enquiry. Because other systems don’t provide a complete compatible offering, there can be a large amount of problem solving between different providers and equipment. This can make it exceedingly harder to solve problems, train staff for multiple platforms and string out the education process.
MyFRAMECAD Knowledge Center is a comprehensive center for all of your support needs when it comes to construction with cold formed steel (CFS). The center is accessible 24/7 via the cloud from anywhere in the world. It features smart content search capabilities, smooth communications with FRAMECAD experts, personalized recommendations for how-to and informational content and is accessible via any device.
As you employ the FRAMECAD design-led process with the help of Knowledge Center, you tap into an unparalleled reservoir of insights and technical know-how about CFS that you can access anywhere, as soon as the need arises.
MyFRAMECAD Knowledge Center is a complete, 24/7 support system for CFS construction
Providing one place where you can access project data, make inquiries and read essential, personalized how-to articles as needed, at any time.
Knowledge Center helps engineers and architects improve business intelligence and execute projects more efficiently, with prompt problem resolution and convenient access to a wide range of frequently asked questions, 'how to' videos, webinars, operational manuals and design advice.
1. One sign-on from MyFRAMECAD
With a single login for Knowledge Center and all other parts of MyFRAMECAD Portal, you’ll avoid confusion and have an easier time getting to the information you need.
2. Personalized knowledge recommendations
Every CFS construction project is different, and so is every team. Knowledge Center comes with content recommendations unique to your project parameters and owned equipment, enabling you to cut straight to relevant learning materials and documentation without wasting time.
3. Smart content filtering and search
Knowledge Center comes with an intelligent search function so you can get to the specific info you need on any part of the FRAMECAD system, from training to equipment to Frequently Asked Questions (FAQs), faster.
4. Seamless communication with your account manager
A chat with your FRAMECAD Account Manager is always one quick click away. You can even attach relevant files to help us field your specific questions better.
5. Cloud technology
All of your MyFRAMECAD account details, along with all the materials in Knowledge Center, are hosted securely in the cloud. That means you can access Knowledge Center from any device you have on hand — whether it’s a mobile phone or a laptop, at any time.
6. Mobile friendly
Whether you're on the construction site, or simply away from the office, it’s critical to be able to quickly make an inquiry or look up important data. Your mobile phone is often the only web-enabled device that’s immediately within reach.
You can securely access MyFRAMECAD Portal and Knowledge Center through your smartphone, thanks to the mobile-friendly design.
7. Available 24/7
Knowledge Center is available 24 hours a day, 7 days a week, so that you never experience a delay in accessing technical details, making inquiries, or reaching out to FRAMECAD’s expert support.
Get all your CFS construction support in one place, anytime, from anywhere.
You shouldn't have to jump over a series of hurdles, just to order parts or tap into knowledge and technical data that a project may call for. There should be no confusion on how to get support, no matter the level of support you need.
FRAMECAD truly believes in those principles of customer support excellence. That’s why we have created Knowledge Center to be the place where you can get in touch with CFS experts, upskill your team on every aspect of the FRAMECAD process, and gain all technical support you need on time, every time.
Editors note - this article was originally written and published in August 2018.